How it works

A thoughtful way to create something deeply personal.

Choose Your Piece
STEP 1

Choose Your Piece

Explore our considered collection and choose a piece that feels right for you.

Pawprint Dangle Charm 925 Sterling Silver Memorial Jewellery
STEP 2

Personalise Your Keepsake

Share your meaningful inclusion and personal details to make it uniquely yours.

Branded Packaging  Tilly & Co Memorial Jewellery Ltd.
STEP 3

Receive With Love

Your finished keepsake is carefully prepared and sent to you with love and care.

How It Works: Creating Your Tilly & Co Memorial Keepsake

Every piece is created with love, care, and the deepest respect — here's how it works.

1 — Choose Your Piece

Browse our collections of handcrafted memorial jewellery and keepsakes. Can't find what you're looking for? Our bespoke service can create something just for you.

2 — Personalise It

Select your size, colour, inclusion type, and personal touches on the product page. We're always here to help if you need guidance.

3 — Ring Sizing

Unsure of your size? Choose "Size To Be Confirmed" at checkout — we'll help you get the perfect fit with your collection pack.

4 — Add Personal Touches

Enhance your keepsake with optional engraving, personalised details, or upgraded packaging.

5 — Share Their Story (Optional)

We'd be honoured to hear about your loved one or cherished pet. Every story is treated with kindness and respect.

6 — Complete Your Order

Add to basket and checkout securely. You'll receive a collection pack with everything needed to safely send your inclusion to us.

7 — Bespoke Designs

Want something unique? We'll work with you to design a one-of-a-kind keepsake.

8 — Handcrafted With Love

Once your inclusion arrives, we'll begin crafting your piece. We'll send a photo for approval before it's carefully sent home to you. Any unused inclusions are returned with your keepsake.

9 — Treasure It Forever

Your keepsake is ready to be worn and cherished — a gentle reminder that love remains forever.

Frequently asked questions

How much inclusion do I need to send?

We only require a very small amount — a pinch of ashes, a few strands of hair or fur, or a small amount of breastmilk. Full guidance is included in your collection pack.

How long does it take?

Each piece is handcrafted to order. Please allow 4–6 weeks from receipt of your inclusion. We'll keep you updated throughout the process.

Is my inclusion safe?

Absolutely. We treat every inclusion with the utmost care and respect. Any unused inclusion is safely returned to you with your finished keepsake.

Can I approve the piece before it's sent?

Yes — we always send a photograph of your completed piece for your approval before it is carefully packaged and dispatched to you.

Do you offer a bespoke service?

Yes! If you have something special in mind that you can't find in our collections, we'd love to work with you to create a truly unique keepsake. Please get in touch to discuss your ideas.